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I'm setting up my co-worker with his Exchange account via ActiveSync on 
 
his Motorola Q, but this error (0x85010014) prevents it from proceeding 
 
with a note saying: ActiveSync has encountered a problem on the server. 
 
I spent an hour on the phone with Verizon technical support, but they 
 
finally said that the problem was not with the Motorola Q but with 
 
exchange.  I've got all the mobile device settings enabled on the 
 
exchange server but I still get that error code.  I already installed 
 
the correct root certificate too. 
 
Any help or guidance would be appreciated.

Well, here is what the KB says 
 
A synchronization source, either Exchange Server or Outlook, reported an 
 
internal error. Typically, this condition is temporary. This condition has 
 
three known causes: 
 
1) The initial synchronization with the device occurred when Outlook was 
 
offline. To work offline, Outlook must be configured for Cache mode. To 
 
quickly determine whether this is true, verify that the Work Offline command 
 
is on the File menu. 
 
2) Outlook is not your primary e-mail client. 
 
3) Antivirus programs are causing script blocking. Script blocking against 
 
Outlook prevents ActiveSync from accessing the Object Model in Outlook by 
 
intercepting all the ActiveSync calls to Outlook. If a user turns off the 
 
script-blocking feature in the antivirus program, users should be able toto 
 
synchronize successfully. This resolution only applies to users who perform 
 
desktop synchronization. 
 
Installing ActiveSync 4.1 should resolve this error. 
 
Try the ActiveSync 4.1 version. Remember the Q doesn't have MSFP / AKU 2.0, 
 
so it doesn't support push email. 
 
"John Oliver, Jr. [MVP]" <jcoliverjr@hotmail.com> wrote in message 
 
news:e7jOsXsqGHA.3820@TK2MSFTNGP05.phx.gbl...

If you click on the error link on the Moto Q it should give a more detailed 
 
error.  One I am familar with is the Cert error.  Please verify the error 
 
and post back.  Also check the Exchange Server event log for any errors.  Is 
 
Activesync working with any other phones on your network? 
 
-- 
 
John Oliver, Jr 
 
MCSE, MCT, CCNA 
 
Exchange MVP 2006 
 
Microsoft Certified Partner 
 
<lastlee@gmail.com> wrote in message 
 
news:1153264727.091581.30530@i42g2000cwa.googlegroups.com...

John, 
 
The entire error on the Motorola Q is as follows: 
 
<snip> 
 
Exchange Server 
 
_______________ 
 
Result: 
 
ActiveSync encountered a problem on the server. 
 
Support code: 0x85010014 
 
Last synchronized: 
 
None 
 
Last attempt: 
 
Today 11:17 AM 
 
</snip> 
 
The Exchange Server event log is clean, no errors or anything related 
 
to mobile devices. 
 
This is the only ActiveSync device trying to connect to this server. 
 
-- 
 
David Lee 
 
John Oliver, Jr. [MVP] wrote:

John, 
 
The entire error on the Motorola Q is as follows: 
 
<snip> 
 
Exchange Server 
 
_______________ 
 
Result: 
 
ActiveSync encountered a problem on the server. 
 
Support code: 0x85010014 
 
Last synchronized: 
 
None 
 
Last attempt: 
 
Today 11:17 AM 
 
</snip> 
 
The Exchange Server event log is clean, no errors or anything related 
 
to mobile devices. 
 
This is the only ActiveSync device trying to connect to this server. 
 
-- 
 
David Lee 
 
John Oliver, Jr. [MVP] wrote:

Martin, 
 
I'm not sure if I follow you.  Are you thinking about transferring the 
 
messages via USB and ActiveSync + Outlook on the PC? 
 
I'm trying to do this all wirelessly via the ActiveSync Exchange 
 
function. 
 
Either way, I have ActiveSync 4.1.0 installed (on my pc). 
 
-- 
 
David Lee 
 
Martin Blackstone - MVP wrote:

On the Moto Q can you access the mailbox through OMA? 
 
-- 
 
John Oliver, Jr 
 
MCSE, MCT, CCNA 
 
Exchange MVP 2006 
 
Microsoft Certified Partner 
 
<lastlee@gmail.com> wrote in message 
 
news:1153333449.860113.281330@75g2000cwc.googlegroups.com...

John, 
 
I believe that ActiveSync uses the OMA (Outlook Mobile Access?) to 
 
fetch the mail... 
 
It can connect to the Exchange server (if I type in the wrong password 
 
it will tell me it is wrong) but then I get that error. 
 
-- 
 
David Lee 
 
John Oliver, Jr. [MVP] wrote:

Outlook Mobile Access and Activesync are not the same.   OMA is simply a web 
 
interface on WM5 to your users mailbox.  Try connecting your Exchange 2003 
 
through Activesync without SSL, post back your results? 
 
-- 
 
John Oliver, Jr 
 
MCSE, MCT, CCNA 
 
Exchange MVP 2006 
 
Microsoft Certified Partner 
 
<lastlee@gmail.com> wrote in message 
 
news:1153416024.703243.142200@m79g2000cwm.googlegroups.com...

John, 
 
When unchecking to use SSL the error is: Your account in Microsoft 
 
Exchange Server does not have permission to synchronize with your 
 
current settings. Contact your exchnage server admin.  Error code: 
 
85010004 
 
When the use SLL is checked the error is ActiveSync has encountered a 
 
problem on the 
 
server.  Error Code  850100014 
 
It does get to the point where it says "Synchronizing folders" 
 
then fails with the above. 
 
John Oliver, Jr. [MVP] wrote:

John, 
 
When unchecking to use SSL the error is: Your account in Microsoft 
 
Exchange Server does not have permission to synchronize with your 
 
current settings. Contact your exchnage server admin.  Error code: 
 
85010004 
 
When the use SLL is checked the error is ActiveSync has encountered a 
 
problem on the 
 
server.  Error Code  850100014 
 
It does get to the point where it says "Synchronizing folders" 
 
then fails with the above. 
 
OMA does work on when accessing through browser on handheld 
 
Thanks, 
 
Chris 
 
John Oliver, Jr. [MVP] wrote:

Sounds like you have a permissions issue.  Have you tried resetting the 
 
permissions to default on all Exchange 2003 Virtual Directories? 
 
http://petri.co.il/fixing_a_damaged_or_incorrectly_configured_owa_2003_installation.htm 
 
-- 
 
John Oliver, Jr 
 
MCSE, MCT, CCNA 
 
Exchange MVP 2006 
 
Microsoft Certified Partner 
 
"Cat" <c_catinella@hotmail.com> wrote in message 
 
news:1153585111.636283.317840@s13g2000cwa.googlegroups.com...

I am having the exact same issue.  Has there been any progress in the 
 
past 2 days? 
 
Rob 
 
John Oliver, Jr. [MVP] wrote:

I just now got around to resetting the IIS Virtual Directories and got 
 
a step further.  The error now is 0x85010004, and it says: 
 
Your account in Microsoft Exchange Server does not have permission to 
 
synchronize with your current settings.  Contact your Exchange Server 
 
administrator. 
 
I've been fiddling around with the IIS manager, enabling/disabling SSL, 
 
etc...  and it still doesn't work. 
 
-- 
 
David Lee 
 
Rob  Koch wrote:

After checking the Event log, I get this message in the form of a 
 
picture: 
 
http://img470.imageshack.us/img470/176/activesyncerrordk4.th.jpg 
 
lastlee@gmail.com wrote:

and now I got it to work: 
 
http://support.microsoft.com/?id=817379 
 
lastlee@gmail.com wrote:

Thanks for the feedback. 
 
-- 
 
John Oliver, Jr 
 
MCSE, MCT, CCNA 
 
Exchange MVP 2006 
 
Microsoft Certified Partner 
 
<lastlee@gmail.com> wrote in message 
 
news:1154629154.174294.72560@s13g2000cwa.googlegroups.com...