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View All Microsoft Crm Developer Posts  Ask A New Question 

How to change Queue view on CRM 3.0?

Matej posted on Monday, December 10, 2007 7:14 AM

Cases assign to queue on CRM.I want to add new filed on view.Queue is
inconvertable entity.Where can I do this customization?

thanks.
reply

 

Hi Mateja,In the queue system I'm afraid u can't add custom entities.

CS posted on Monday, December 10, 2007 7:29 AM

Hi Mateja,

In the queue system I'm afraid u can't add custom entities. However, you may
create your own entity and develop some workflow rules / assemblies or even
callouts that will populate it with the desired custom entities.
--
If you find this post helpful, please rate it (press the Yes/No button).

Cornel CROITORIU, Microsoft Dynamics CRM Developer

Web: http://crmstuff.blogspot.com/
E-mail: cscmediadesign@yahoo.com
reply

I dont want to add any field on queue entitiy.

Matej posted on Monday, December 10, 2007 7:36 AM

I dont want to add any field on queue entitiy.In queue view, there are title,
entered queue and type.I added new field on case form.And I want to add this
field name to queue view.Isnt it possible?
reply

Oh, you want to modify just the view...

CS posted on Monday, December 10, 2007 8:08 AM

Oh, you want to modify just the view... Try this:
Open Microsoft SQL Server Management Studio, select
yourBusinessUnit_METABASE and execute this query:

update dbo.entity set iscustomizable = 1 where name = 'queueitem'

Now u'll be able to edit the views in the queueitem entity in customizing
area. U can add new columns too. Tell me if this worked with you.

--
If you find this post helpful, please rate it (press the Yes/No button).

Cornel CROITORIU, Microsoft Dynamics CRM Developer

Web: http://crmstuff.blogspot.com/
E-mail: cscmediadesign@yahoo.com
reply

How to change Queue view on CRM 3.0?

Matej posted on Monday, December 10, 2007 8:53 AM

the result: (0 row(s) affected)..And,

I cant find queueitem field on dbo.entity table.
reply

select * from dbo.entitybase ... execute this query on the METABASE database.

CS posted on Monday, December 10, 2007 9:00 AM

select * from dbo.entitybase ... execute this query on the METABASE database.
it has to be there :)
--
If you find this post helpful, please rate it (press the Yes/No button).

Cornel CROITORIU, Microsoft Dynamics CRM Developer

Web: http://crmstuff.blogspot.com/
E-mail: cscmediadesign@yahoo.com
reply

the correct table name is dbo.entity

Tracy posted on Friday, December 14, 2007 12:19 AM

the correct table name is dbo.entity
reply

Yes, that's correct.

CS posted on Friday, December 14, 2007 2:14 AM

Yes, that's correct. My mistake, always on the run :)
--
If you find this post helpful, please rate it (press the Yes/No button).

Cornel CROITORIU, Microsoft Dynamics CRM Developer

Web: http://crmstuff.blogspot.com/
E-mail: cscmediadesign@yahoo.com
reply

 
 

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