We have shipped and invoiced a sales order for a batch of items 2 month ago.  
  
Now we receive a return batch which has to be scrapped with a packing slip  
  
from our customer. Our inventory staff only has permission to packing slip  
  
update sales orders and returned items (Credit notes). It is not possible to  
  
packing slip update the credit note line when you have marked Return  
  
action=Scrap on the Setup tab of the sales order line. This is actually a  
  
problem for larger companies where different work functions are established  
  
according to a functionally layout. They have to establish an additional  
  
work/information flow for these returned items to be invoiced. This ought to  
  
be handled by the ERP system.  
  
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