2
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Need to understand the industry standard formulas for call center metrics
( 189 views )  Submitted By
Bobbie Payne
on 29-Nov-12 01:47 PM in
Microsoft Excel
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0
Replies
re: Phone rprt displays 1 Duration as 38:19:00. Need to disp as 38m/19s. fx1/1/1900 2:19:00 PM
( 0 views )  Submitted By
Bobbie Payne
on 29-Nov-12 01:45 PM in
Microsoft Excel
.
1
Reply
re: Phone rprt displays 1 Duration as 38:19:00. Need to disp as 38m/19s. fx1/1/1900 2:19:00 PM
( 1 views )  Submitted By
Bobbie Payne
on 26-Nov-12 10:29 AM in
Microsoft Excel
.
3
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re: Phone rprt displays 1 Duration as 38:19:00. Need to disp as 38m/19s. fx1/1/1900 2:19:00 PM
( 3 views )  Submitted By
Bobbie Payne
on 21-Nov-12 02:52 PM in
Microsoft Excel
.
9
Replies
Phone rprt displays 1 Duration as 38:19:00. Need to disp as 38m/19s. fx1/1/1900 2:19:00 PM
( 169 views )  Submitted By
Bobbie Payne
on 21-Nov-12 11:20 AM in
Microsoft Excel
.
1
Reply
re: My end result needs to be "the most calls in the hold queue at the same time." Ltd. data.
( 1 views )  Submitted By
Bobbie Payne
on 28-Sep-12 09:33 AM in
Microsoft Excel
.
7
Replies
My end result needs to be "the most calls in the hold queue at the same time." Ltd. data.
( 230 views )  Submitted By
Bobbie Payne
on 27-Sep-12 02:56 PM in
Microsoft Excel
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1