Offline files cannot synchronize - Invisibl

I'm desperate now.
I have a recurrent problem with my offline files since I upgraded to vista.
Any file I create/modify while I'm offline generates a sync error "The system
cannot find the file specified".

Vista is the Client; the server is an XP-Pro. This setting has been working
flawless for over 6 months until the update.

During the last 2 weeks I have checked everything I can image, including
resetting the CSC database in Vista (that took some time to find!), EFS keys
perfect matching (including recovery agents.. ), rebooting both machines
uncountable times, and applying a special hotfix for XP (KB903891). To not
avail.

A bizarre symptom is that those new files are actually available (in Vista)
while the drive is online, and I can make copies of them to the very same
directory where they were originally created. These copies then appear in
both machines, synchronizing flawless (while the originals remain in error).

I also created new shares, and new synchronizations, and enabled/disabled
off-line files settings (with reboots several times….)
Any ideas ?

Offline files cannot synchronize - Invisibl

More info:

Here it is the systernal process monitor trace:
==================================================
98155	3:30:23.6315594
PM	svchost.exe	1068	QueryDirectory	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	Filter: New file 3.mmap.bak, 1: New file
3.mmap.bak

98160	3:30:23.6344401
PM	svchost.exe	1068	QueryDirectory	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	NO MORE FILES	Filter: New file 3.mmap.bak\

98217	3:30:23.6590277
PM	svchost.exe	1068	CreateFile	\\xxxx2.xxxx.be\YyyyysDocs\My Maps\New file
3.mmap.bak	SUCCESS	Access: Read Data/List Directory, Read Attributes,
Synchronize, Disposition: Open, Options: Synchronous IO Non-Alert,
Attributes: n/a, ShareMode: Read, Delete, AllocationSize: n/a, Impersonating:
XXXXLAPTOP1\yyyyy

98218	3:30:23.6595167
PM	svchost.exe	1068	CreateFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	Access: Read EA, Write EA, Read Attributes,
Write Attributes, Delete, Read Control, Synchronize, Disposition: Open,
Options: Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write,
Delete, AllocationSize: n/a, Impersonating: XXXXLAPTOP1\yyyyy

98219	3:30:23.6596549
PM	svchost.exe	1068	SetBasicInformationFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	CreationTime: n/a, LastAccessTime: n/a,
LastWriteTime: 1/1/1601 12:59:59 AM, ChangeTime: 1/1/1601 12:59:59 AM,
FileAttributes: n/a

98220	3:30:23.6596938
PM	svchost.exe	1068	QueryFileInternalInformationFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	IndexNumber: 0x61b000000000615

98222	3:30:23.6605039
PM	svchost.exe	1068	QueryDirectory	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	Filter: New file 3.mmap.bak, 1: New file
3.mmap.bak

98225	3:30:23.6606224
PM	svchost.exe	1068	QueryNetworkOpenInformationFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	CreationTime: 2/9/2007 6:23:22 PM,
LastAccessTime: 2/9/2007 6:24:51 PM, LastWriteTime: 2/10/2007 8:23:39 AM,
ChangeTime: 2/10/2007 8:23:39 AM, AllocationSize: 1/1/1601 1:00:00 AM,
EndOfFile: 1/1/1601 1:00:00 AM, FileAttributes: AE

98226	3:30:23.6606549
PM	svchost.exe	1068	QueryEAFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My Maps\New file 3.mmap.bak	SUCCESS

98227	3:30:23.6606968
PM	svchost.exe	1068	QueryBasicInformationFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	CreationTime: 2/9/2007 6:23:22 PM,
LastAccessTime: 2/9/2007 6:24:51 PM, LastWriteTime: 2/10/2007 8:23:39 AM,
ChangeTime: 2/10/2007 8:23:39 AM, FileAttributes: AE

98229	3:30:23.6607825
PM	svchost.exe	1068	CloseFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My Maps\New file 3.mmap.bak	SUCCESS

98231	3:30:23.6610272
PM	svchost.exe	1068	CreateFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	Access: Read EA, Write EA, Read Attributes,
Write Attributes, Delete, Read Control, Synchronize, Disposition: Open,
Options: Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write,
Delete, AllocationSize: n/a, Impersonating: XXXXLAPTOP1\yyyyy

98232	3:30:23.6611692
PM	svchost.exe	1068	SetBasicInformationFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	CreationTime: n/a, LastAccessTime: n/a,
LastWriteTime: 1/1/1601 12:59:59 AM, ChangeTime: 1/1/1601 12:59:59 AM,
FileAttributes: n/a

98233	3:30:23.6612035
PM	svchost.exe	1068	QueryFileInternalInformationFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	IndexNumber: 0x61b000000000615

98235	3:30:23.6617222
PM	svchost.exe	1068	QueryDirectory	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	Filter: New file 3.mmap.bak, 1: New file
3.mmap.bak

98238	3:30:23.6618411
PM	svchost.exe	1068	QueryNetworkOpenInformationFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	CreationTime: 2/9/2007 6:23:22 PM,
LastAccessTime: 2/9/2007 6:24:51 PM, LastWriteTime: 2/10/2007 8:23:39 AM,
ChangeTime: 2/10/2007 8:23:39 AM, AllocationSize: 1/1/1601 1:00:00 AM,
EndOfFile: 1/1/1601 1:00:00 AM, FileAttributes: AE

98239	3:30:23.6618780
PM	svchost.exe	1068	QueryEAFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My Maps\New file 3.mmap.bak	SUCCESS

98240	3:30:23.6621974
PM	svchost.exe	1068	QueryBasicInformationFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	CreationTime: 2/9/2007 6:23:22 PM,
LastAccessTime: 2/9/2007 6:24:51 PM, LastWriteTime: 2/10/2007 8:23:39 AM,
ChangeTime: 2/10/2007 8:23:39 AM, FileAttributes: AE

98242	3:30:23.6623227
PM	svchost.exe	1068	QueryEAFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My Maps\New file 3.mmap.bak	SUCCESS

98244	3:30:23.6699977
PM	svchost.exe	1068	CreateFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	Access: All Access, Disposition: Open,
Options: No Buffering, Synchronous IO Non-Alert, Open By ID, Attributes: n/a,
ShareMode: Read, Write, Delete, AllocationSize: n/a, Impersonating:
XXXXLAPTOP1\yyyyy

98265	3:30:23.7051158
PM	svchost.exe	1068	SetBasicInformationFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	CreationTime: n/a, LastAccessTime: n/a,
LastWriteTime: 1/1/1601 12:59:59 AM, ChangeTime: 1/1/1601 12:59:59 AM,
FileAttributes: n/a

98267	3:30:23.7055802
PM	svchost.exe	1068	CreateFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak:CscBitmapStream	SUCCESS	Access: All Access,
Disposition: OpenIf, Options: Write Through, Synchronous IO Non-Alert,
Non-Directory File, Attributes: N, ShareMode: Read, Write, Delete,
AllocationSize: 17,771,908,310,966,992,896, Impersonating: XXXXLAPTOP1\yyyyy

98282	3:30:23.7129901
PM	svchost.exe	1068	ReadFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	Offset: 0, Length: 4,096, I/O Flags:
Non-cached

98808	3:30:23.7994832
PM	svchost.exe	1068	FileSystemControl	\\xxxx2.xxxx.be\YyyyysDocs\My Maps\New
file 3.mmap.bak	SUCCESS	Control: 0x901af

98809	3:30:23.7996051
PM	svchost.exe	1068	FileSystemControl	\\xxxx2.xxxx.be\YyyyysDocs\My Maps\New
file 3.mmap.bak	SUCCESS	Control: 0x901af

98812	3:30:23.8245100
PM	svchost.exe	1068	CreateFile	\\xxxx2.xxxx.be$NOCSC$\YyyyysDocs\My Maps\New
file 3.mmap.bak	SUCCESS	Access: Read Data/List Directory, Write Data/Add
File, Read Attributes, Write Attributes, Delete, Synchronize, Disposition:
Create, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes:
n/a, ShareMode: Read, Delete, AllocationSize: 10,045,701,507,732,471,808,
Impersonating: XXXXLAPTOP1\yyyyy

98814	3:30:23.8307286
PM	svchost.exe	1068	FileSystemControl	\\xxxx2.xxxx.be$NOCSC$\YyyyysDocs\My
Maps\New file 3.mmap.bak	SUCCESS	Control: 0x140390

98815	3:30:23.8308021 PM	svchost.exe	1068
SetDispositionInformationFile	\\xxxx2.xxxx.be$NOCSC$\YyyyysDocs\My Maps\New
file 3.mmap.bak	SUCCESS	Delete: True

98817	3:30:23.8328364
PM	svchost.exe	1068	QueryStandardInformationFile	\\xxxx2.xxxx.be\YyyyysDocs\My Maps\New file 3.mmap.bak	FAST IO DISALLOWED

98818	3:30:23.8328533
PM	svchost.exe	1068	QueryStandardInformationFile	\\xxxx2.xxxx.be\YyyyysDocs\My
Maps\New file 3.mmap.bak	SUCCESS	AllocationSize: 24,576, EndOfFile: 22,263,
NumberOfLinks: 1, DeletePending: False, Directory: False

98819	3:30:23.8329241
PM	svchost.exe	1068	SetEndOfFileInformationFile	\\xxxx2.xxxx.be$NOCSC$\YyyyysDocs\My Maps\New file 3.mmap.bak	SUCCESS	EndOfFile: 0

98820	3:30:23.8330372
PM	svchost.exe	1068	ReadFile	\\xxxx2.xxxx.be\YyyyysDocs\My Maps\New file
3.mmap.bak	SUCCESS	Offset: 0, Length: 22,263, Priority: Normal

98822	3:30:23.8331868
PM	svchost.exe	1068	ReadFile	\\xxxx2.xxxx.be\YyyyysDocs\My Maps\New file
3.mmap.bak	SUCCESS	Offset: 0, Length: 22,263, I/O Flags: Non-cached, Paging
I/O, Synchronous Paging I/O, Priority: Normal

98823	3:30:23.8332618
PM	svchost.exe	1068	ReadFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	Offset: 0, Length: 20,480, I/O Flags:
Non-cached

98855	3:30:23.9122074
PM	svchost.exe	1068	ReadFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My
Maps\New file 3.mmap.bak	SUCCESS	Offset: 20,480, Length: 1,783, I/O Flags:
Non-cached

98859	3:30:23.9409373
PM	svchost.exe	1068	WriteFile	\\xxxx2.xxxx.be$NOCSC$\YyyyysDocs\My Maps\New
file 3.mmap.bak	SUCCESS	Offset: 0, Length: 22,263, Priority: Normal

99117	3:30:23.9551656
PM	svchost.exe	1068	QueryBasicInformationFile	\\xxxx2.xxxx.be\YyyyysDocs\My
Maps\New file 3.mmap.bak	FAST IO DISALLOWED

99119	3:30:23.9551861
PM	svchost.exe	1068	QueryBasicInformationFile	\\xxxx2.xxxx.be\YyyyysDocs\My
Maps\New file 3.mmap.bak	SUCCESS	CreationTime: 2/9/2007 6:24:51 PM,
LastAccessTime: 2/9/2007 6:24:51 PM, LastWriteTime: 2/10/2007 8:23:39 AM,
ChangeTime: 2/10/2007 8:23:39 AM, FileAttributes: A

99123	3:30:23.9552841
PM	svchost.exe	1068	SetBasicInformationFile	\\xxxx2.xxxx.be$NOCSC$\YyyyysDocs\My
Maps\New file 3.mmap.bak	NAME NOT FOUND	CreationTime: 2/9/2007 6:24:51 PM,
LastAccessTime: n/a, LastWriteTime: 2/10/2007 8:23:39 AM, ChangeTime:
2/10/2007 8:23:39 AM, FileAttributes: A

99126	3:30:23.9553580
PM	svchost.exe	1068	CloseFile	\\xxxx2.xxxx.be\YyyyysDocs\My Maps\New file
3.mmap.bak	SUCCESS

99138	3:30:23.9556593
PM	svchost.exe	1068	CloseFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My Maps\New file 3.mmap.bak	SUCCESS

99147	3:30:23.9558843
PM	svchost.exe	1068	CloseFile	C:\Windows\CSC\v2.0.6\namespace\xxxx2.xxxx.be\yyyyysdocs\My Maps\New file 3.mmap.bak	SUCCESS

99149	3:30:23.9560895
PM	svchost.exe	1068	CloseFile	\\xxxx2.xxxx.be$NOCSC$\YyyyysDocs\My Maps\New
file 3.mmap.bak	SUCCESS
===================================================

And this is stack at operation 99123: (Error NAME NOT FOUND)

================================================
0	fltmgr.sys	FltRequestOperationStatusCallback +
0xd25	0x80737843	C:\Windows\system32\drivers\fltmgr.sys
1	fltmgr.sys	FltGetIrpName +
0x774	0x80739f10	C:\Windows\system32\drivers\fltmgr.sys
2	fltmgr.sys	FltGetIrpName +
0x104f	0x8073a7eb	C:\Windows\system32\drivers\fltmgr.sys
3	fltmgr.sys	FltGetIrpName +
0x146b	0x8073ac07	C:\Windows\system32\drivers\fltmgr.sys
4	ntkrnlpa.exe	IofCallDriver +
0x64	0x81c27ecf	C:\Windows\system32\ntkrnlpa.exe
5	ntkrnlpa.exe	NtSetInformationFile +
0x938	0x81d91e8d	C:\Windows\system32\ntkrnlpa.exe
6	ntkrnlpa.exe	KeReleaseInStackQueuedSpinLockFromDpcLevel +
0xba2	0x81c8c96a	C:\Windows\system32\ntkrnlpa.exe
7	ntdll.dll	ZwSetInformationFile +
0xc	0x76f60370	C:\Windows\System32\ntdll.dll
8	cscsvc.dll	CscTestGetInterface +
0xee3c	0x73bb5621	c:\windows\system32\cscsvc.dll
9	cscsvc.dll	CscTestGetInterface +
0x27476	0x73bcdc5b	c:\windows\system32\cscsvc.dll
10	cscsvc.dll	CscTestGetInterface +
0x1b77f	0x73bc1f64	c:\windows\system32\cscsvc.dll
11	cscsvc.dll	CscTestGetInterface +
0xa08c	0x73bb0871	c:\windows\system32\cscsvc.dll
12	cscsvc.dll	CscTestGetInterface +
0xa72f	0x73bb0f14	c:\windows\system32\cscsvc.dll
13	cscsvc.dll	CscTestGetInterface +
0x2149	0x73ba892e	c:\windows\system32\cscsvc.dll
14	ntdll.dll	RtlIpv6AddressToStringA +
0x19d	0x76f11fbb	C:\Windows\System32\ntdll.dll
15	ntdll.dll	RtlIntegerToUnicodeString +
0x2db	0x76f6a2b8	C:\Windows\System32\ntdll.dll
16	kernel32.dll	BaseThreadInitThunk +
0x12	0x76b93833	C:\Windows\system32\kernel32.dll
17	ntdll.dll	LdrInitializeThunk +
0x4d	0x76f3a9bd	C:\Windows\System32\ntdll.dll
===================================================

Offline files cannot synchronize - Shubhankar Sanyal [MSFT]

Hello,
Could you provide the following details, so we can understand the scenario
more clearly?
0. Was the file made available offline or was it an autocached share?
1. At what level were these files made available offline (parent directory,
share, individual file)?
2. Does this affect only the files that were in your cache when the machine
was upgraded?
3. Does this affect all the files you made available or only the bak file in
the trace below?
4. You mention that you are able to make copies of these files while online.
Are these copies then available offline?
Also, please add the "offline status" and "offline availability" fields to
your explorer view and let us know the values for the files in qeustion.

Thanks,
Shubhankar

Offline files cannot synchronize - Invisibl

Hi!

0. Actually, I tried both options and I got the same results.
1. As far as I can remember, not the parent folder that was made available
ofline, but  a subfolder. Today I tried again with a file directly within the
same folder with same results.
2. No. I actually even reseted the cache completely twice. (Using both
methods, by disabling/reset/enable offline files and independently by
reseting it through the registry entry in the CSC service parameters)
3. All of them.
4. Yes
5. Offline availability: Always available
. Offline status: Offline (need to sync)

Thanks!

PS: both systems fully patched to the up to latest Tuesday patch

Offline files cannot synchronize - Shubhankar Sanyal [MSFT]

Hi,
Can you check if  "New file 3.mmap.bak" is read-only on the server?
Also does the user have read/write access (for the file and share)?
In addition, let me know if you see any conflicts for the file in sync
center.

Thanks,
Shubhankar

Offline files cannot synchronize - Invisibl

The file and share are both read/write for the user. Also when working from
the client online there are no messages denoting access denied or similar.
Remember, there were no issues when the client was running XP!  I know you
should clear first the "low hanging fruit". But, if you can please trust me,
please go directly to the non-obvious issues.

There are no other conflicts in the sync. However, sometimes I had conflicts
with other files, and indeed, I could only resolve them when I selected the

One more data point:
As I use the laptop to generate quite a bit of files offline on a daily
basis, I needed to find a workable temporary alternative. I tried then to
move the XP files to a Linux server running SMB. "I'm afraid" now I can
synchronize without problems, but the operation takes much longer. Therefore,
I think that there is some caching mechanism implemented by XP, and somewhat
this caching is getting corrupted when interacting with the vista client.

Thanks again!

Offline files cannot synchronize - Shubhankar Sanyal [MSFT]

Hi,
Thanks for working through the initial triage steps with us. I was trying to
get as much info as possible, so I could repro this. Unfortunately this
hasn't reproed for us. Would you be willing to collect some logs for us?
These would likely be in tens of MBs (I can point you to an ftp location.)
Let me know and I can send you instructions.

Thanks,
Shubhankar

Offline files cannot synchronize - Invisibl

Hi,

Ok, I will do it!

Thanks,

Xavier.

Offline files cannot synchronize - Shubhankar Sanyal [MSFT]

Xavier,
I would need an email address to send you the logging instructions, as well
as ftp details.

Thanks,
Shubhankar

Offline files cannot synchronize - Invisibl

I'm trying to reply directly to your stated email address but it keeps on
bouncing.

Is there anyway I can contact you without disclosing publicly my email
address?

Xavier.

Offline files cannot synchronize - Shubhankar Sanyal [MSFT]

Try my address without the 'online'.

Offline files cannot synchronize - janebush08

nice information... thank you...


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