Internet Explorer has stopped working (event name - APPCRASH) - Damo

When attempting to finalise the purchase of products online I get the message
below. Does anyone have any ideas what is going on?

Problem signature:
Problem Event Name:	APPCRASH
Application Name:	iexplore.exe
Application Version:	7.0.6000.16386
Application Timestamp:	4549b133
Fault Module Name:	StackHash_ed4b
Fault Module Version:	6.0.6000.16386
Fault Module Timestamp:	4549bdc9
Exception Code:	c0000374
Exception Offset:	000af1c9
OS Version:	6.0.6000.2.0.0.768.3
Locale ID:	3081


- Damon

Internet Explorer has stopped working (event name - APPCRASH) - PA Bear

Assuming WinXP SP2:

1. Does this behavior persist if you start IE7 in No Add-ons mode?

To start IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

More:

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737

3. If you uninstall IE7 (which automatically returns you to IE6) and don't
reinstall it, does this behavior persist?

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Internet Explorer has stopped working (event name - APPCRASH) - Robert Aldwinckle

(cross-post added to  Vista General)
...




Or Vista?   ; )


This is what I was curious about:



What kind of module is that?   Who made it?


---

Internet Explorer has stopped working (event name - APPCRASH) - zachd [MSFT]

That particular module name is usually indicative of memory corruption.
It's really more of a failure class.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

Internet Explorer has stopped working (event name - APPCRASH) - Damo

I have Vista.

1). Starting IE 7 with no add-ons does not fix.
2). Resetting IE 7 does not fix
3) Do you suggest that I uninstall IE7? (I am a little confused - it did not
come as a separate program - it came with Vista.)

Thanks
--
Damon

Internet Explorer has stopped working (event name - APPCRASH) - PA Bear

No.  IE7 cannot be uninstalled in Vista.


Does this happen at every online shopping checkout page or just some/one?
If the latter, which ones?

Are all such pages Secure Sites (https://xxxxxxxxxx)?  If so, do you
encounter this problem at all Secure Sites?

Are you running IE7 in Protected Mode?

If the following is the error message you're getting...

We are sorry for the inconvenience"

...see this KB article for some suggestions:
http://support.microsoft.com/?kbid=921470
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Internet Explorer has stopped working (event name - APPCRASH) - Robert Aldwinckle

Try extracting the  Stack Back Trace  for the crashing thread from
drwtsn32.log.   That will show you what other modules were involved
in that call.

Since the problem still occurs when  No Add-ons  mode is in effect
it is less likely that the symptom is being caused by a third-party program
but that possibility hasn't yet been completely eliminated.   In order to do
that you would have to resort to clean-boot troubleshooting techniques.


Good luck

Robert Aldwinckle
---

Tried two of your solutions, PA Bear - Bret Clark

Bear,



I am experiencing this problem with IE7 crashing repeatedly with this "Internet Explorer has stopped working" message. I am using Vista Home Basic. This has only started today (for more than one user on my computer) since last night uninstalling McAfee Security Center and then installing McAfee Internet Security Suite 2007. I tried running IE without addons, using the Accessories->SystemTools->IE without Addons shortcut, and it worked better than IE WITH addons, but eventually after some five minutes, IE7 crashed again.

Then I tried the IE reset in Control Panel->Internet Options and this seems to work. But, do you know, does this mean that every time I try to use IE7 I will have to perform the reset first? I don't understand why running without addons (especially since McAfee installed two Browser Help Object addons and one Toolbar addon) did not solve my problem. Do you have any other insights?



Thanks

Bret