IE7 Problem displaying full web page - Te

I have a new computer with IE7 fully updated. It works fine on all (so far)
websites except my Earthlink Welcome page. It displays some details of the
page and then "hangs" with a message in the lower left corner: "Waiting for
http://preview.my.earthlink.net/...". The Green Progress Bar at the bottom of
the screen just above the Task Bar stays at the "fully filled" state. The
message eventually changes to "Error on Page" with the Green Progress Bar
still fully filled.

I have successfully accessed the same Welcome page on the same computer
using Mozilla Foxfire. I have also successfully accessed the same page on my
Laptop using IE7.

Seems like an IE7 problem. I re-downloaded and reinstalled IE7 but that did
not fix the problem. I have compared Tools/Internet Options/Advanced Tab
options on this new computer with those on my older computer. There seem to
be fewer options on the new computer. I thought this may be an indicator of
some corruption. (Maybe not.)

Any advice? I need to get this fixed.

Thanks.
Ted

First, uninstall any/all Earthlink software (i.e. - PA Bear [MS MVP]

First, uninstall any/all Earthlink software (i.e., anything in Add/Remove
Programs with "Earthlink" in the name; e.g., Earthlink Total Access;
Earthlink Toolbar; Earthlink Protection Control Center).  You don't need
/any/ of it to use Earthlink as your ISP.

NB: If you uninstalled Earthlink Protection Control Center:

=> Immediately enable the Windows Firewall; and

=> Immediately install another anti-virus application; if cost is a factor,
either Avast4 or Avira AntiVir (both free) would suffice; I do NOT recommend
AVG.

[Your anti-virus application should be configured to seek and install
updates automatically, daily, at a time when the machine is usually running
and connected to the internet.  It should also be configured to run a full
system scan a few minutes after seeking/installing updates, also daily.
Anything less is simply insufficient these days.]

If the problem is not resolved now:

1. Does this behavior persist if you start IE7 in No Add-ons mode?  To start
IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and do NOT reinstall IE7, does this behavior persist?  If it does,
do NOT reinstall IE7.

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

4. Required reading IMHO before reinstalling IE7:

Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
http://www.ie-vista.com/known_issues.html#pre-install

[And I strongly recommend using
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
installation source, not Automatic/Windows Update.]

Make *certain* that you check in at Windows Update immediately after
reinstalling IE7 to install any critical updates offered.  If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Thanks for all the information. - Te

Thanks for all the information. I have installed Norton Internet Security and
enabled everything. The problem still persisted. So, I started IE with No
Add-ons and the Welcome Page came up completely (with a message in the lower
left-hand corner saying "Done with Errors on Page".)
So tomorrow I'm going to follow your link to "Troubleshooting and Internet
Explorer's (No Add-ons) Mode" to try to figure out the real problem.

I'll let you know what I find and if I need further direction.

Thanks.
Ted

I would not have installed a Norton application, Ted. - PA Bear [MS MVP]

I would not have installed a Norton application, Ted.  You may have just
jumped outta the fryin' pan and into the fire.

What anti-virus application had been installed prior to installing NIS?  Did
you uninstall all of the Earthlink stuff?  Was Protection Control Center one
of the apps you uninstalled?
--
~PA Bear

I did not have any Earthlink software on the computer. - Te

I did not have any Earthlink software on the computer. I had Avira Antivir
installed. I already had a subscription of NIS< so that's what I installed in
place of Antivir. What don't you like about NIS? What do you recommend?

Ted

Many of us have little respect for Norton-branded products for several - Leonard Grey

Many of us have little respect for Norton-branded products for several
reasons:

1- They're bloated.
2- They slow your computer's performance.
3- They cause conflicts with other software on your system.
4- Their technical support is dreadful.
5- They're very difficult to uninstall cleanly.
6- They include utilities that serve no useful purpose.
7- They include marketing for other Norton products.

...and that's just for starters. Norton-branded software seems to be
aimed at people who don't know much about computers and don't do much
with them beyond simple tasks. Once you 'graduate' you learn to avoid
any application that includes the above features.

On the other hand, if someone still needs a good deal of hand-holding to
operate a computer correctly, it's far better (in my opinion) to hold
your nose with Norton or McAfee or CA or Trend Micro than to use an
application (like Kaspersky, for example) that has a steeper learning
curve for a relative novice. The bottom line is: Your computer needs to
be protected.
---
Leonard Grey
Errare humanum est

IE7 Problem displaying full web page - Te

I found the offending add-on: Spybot-SD IE Protection. I removed Spybot and
all is well. Do you recommend something like Spybot? If so, what? Also, as I
asked before, what do you recommend in place of NIS? (Other than free-bees)

Thanks for your help.

Ted

Are you referring to the Spybot Residents SDHelper or Tea Timer? - PA Bear [MS MVP]

Are you referring to the Spybot Residents SDHelper or Tea Timer?  I can't
imagine either of them causing the behavior you've described but anything's
possible, I suppose.  It's also possible that the Resident in question
wasn't playing nice with one or more of your Norton Add-ons.  Consider
posting about this to Spybot Support Forums: http://forums.spybot.info/

I only recommend Spybot to advanced users.  Here's a pretty good tutorial,
although it needs to be updated for Spybot v1.5:
http://www.bleepingcomputer.com/tutorials/tutorial43.html

As far as NIS is concerned, I don't recommend such "all in one" suites, nor
do I recommend any Norton "bloatware".  IMHO NOD32 and Kaspersky are at the
top of the heap when it comes to paid AV apps.
--
~PA Bear

IE7 Problem displaying full web page - Te

The actual name of the Add-on was: Spybot-SD IE Protection. That is the
add-on I disabled that resulted in my Earthlink We;lcome page operating
correctly. This problem occurred before I ever introduced NIS to my system.
I will post this issue to Spybot Support Forum.

Thanks again.

Ted

[I declined to upgrade to Spybot v1. - PA Bear [MS MVP]

[I declined to upgrade to Spybot v1.5 due to several other issues, and, in
fact, chose to uninstall Spybot v1.4. <eg>  Good luck.]

IE7 Problem displaying full web page - Frank Saunders MS-MVP IE,OE/WM

Norton (any version) slows down the computer and causes gratuitous data loss
and program problems.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

Hello Ted! - Sudhakar M

Your issue regarding  unable to access  http://preview.my.earthlink.net in Internet Explorer 7.



Currently EarthLink  started updating its Start page and its url is http://my.earthlink.net.



This updted version has all the updated features such has Favorites and other services in the Start page.



Regards,