Offer Remote Assistance - RichardBrisb

I have enabled Offer Remote Assistance through GP and have been using it
successfully with XP machines for quite some time. I have just started using
a Vista machine and attempted to offer remote assistance to an XP client and
received an error message:

Your offer to help could not be sent. Check the following:
Do you have the correct permissions...
Is the remote computer turned on...
Is there a network problem...

I immediately re-tried to offer remote assistance to the sasme XP client
from an XP machine and it worked fine.

Do I need to modify a setting on the Vista PC to get Offer to work?

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Richard

Offer Remote Assistance - Mark L. Ferguson

You need Full admin rights. Starting the app you use to access the remote
assistance by rightclicking it, will show an option to 'run as
administrator'

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Mark L. Ferguson

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Offer Remote Assistance - nrdavidson

Hi, Richard,

Did you ever get this issue resolved?  I am wrapping up a Vista roll
out for my company and have run into this exact same issue.

Thanks,
Nicole


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nrdavidson
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