error 0x8007F0F4 when installing update KB944338

Repeated attempts to install this update from MS updates result in error code
0x8007F0F4. I have not tried through WSUS yet.
KB944338.log:
C:\WINDOWS\SoftwareDistribution\Download\77a3382edfdc03e5fb59ec5858f5073e\update\update.exe (version 6.2.29.0)
1.109: Hotfix started with following command line: /si
/ParentInfo:bb999d44bb8b9647ae1f5a977943f5ed
1.109: FileVersion of C:\Program Files\internet explorer\iexplore.exe is
Greater or Equal To 7.0.0.0
1.109: Condition Check for Line 1 of PreRequisite returned FALSE
1.109: KB944338 Setup encountered an error:  The version of Internet
Explorer you have installed does not match the update you are trying to
install.
1.109: The version of Internet Explorer you have installed does not match
the update you are trying to install.
1.109: Update.exe extended error code = 0xf0f4

It appears browser detection has a problem. OS xpsp2, browser 7.0
I have opened ticket with support. Anybody else seeing this?

Hi,What version of vbscript.DLL and Jscript.dll do you have?

Hi,

What version of vbscript.DLL and Jscript.dll do you have?

THank you

Eric

error 0x8007F0F4 when installing update KB944338

both are ver 5.6.

error 0x8007F0F4 when installing update KB944338

I am having the same problem with this update

am having the same issues,,,, IE7, and 5.

am having the same issues,,,,  IE7, and 5.6 for JScript and VBScript,,  for
HOT FIX for KB944338,,,,   have tried 3+ times,,  all same results,,

Attach %windir%/windowsupdate.

Attach %windir%/windowsupdate.log <=this file to an email message to
ericbrod@microsoft.com.

Give the email the following subject: "error 0x8007F0F4 when installing
update KB944338"

=================================

Otherwise...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary.  There is no-charge for support calls that are associated with
security updates.  When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB944338).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

will stop trying other attempts until I receive an answer to the problem, it

will stop trying other attempts until I receive an answer to the problem, it
seems to be a Microsoft issue,,,,  please send an email when it is resolved,,
thank you,, Cj

error 0x8007F0F4 when installing update KB944338

Did you check the version of the actual DLL files, or just the installed version
of VBScript/Javascript?  (Normally you'd expect them to be the same, but that
isn't true in this case.)

You can check the file version by navigating to c:\windows\system32, selecting
jscript.dll, right-clicking, selecting Properties, and going to the Version tab.
Please let us know the full version number, and also the modification date and
file size in bytes.

The reason I ask is that IE7 includes version 5.7.0.5730 of jscript.dll and
vbscript.dll, so it shouldn't be possible to have version 5.6 if IE7 is installed.

Harry.

Cj,Please comply with PABear's request.

Cj,

Please comply with PABear's request. A resolution to this issue will be
posted in this newsgroup, not by private emails to individuals :


To open the WindowsUpdate.log go to Start > Run > copy and paste the
below into the Open: line and then click OK or press Enter

%windir%\windowsupdate.log

Thanks !

MowGreen  [MVP 2003-2008]
===============
*-343-*  FDNY
Never Forgotten
===============

I have sent an email with the windowsupdate.

I have sent an email with the windowsupdate.log attached,,,,  and will
monitor for a fix, thank you, for your help,,,,

time now is 0933pm EDT,,,, 2133 EDT,,, and I am signing out for today,,,

time now is 0933pm EDT,,,,   2133  EDT,,,   and I am signing out for
today,,,

thank you,,,,   for your help,,,,,   Cj

error 0x8007F0F4 when installing update KB944338

I am having the same error.

error 0x8007F0F4 when installing update KB944338

"PA Bear [MS-MVP]" wrote:

I had this problem and followed resolution in the kb944338 thread (updated to

I had this problem and followed resolution in the kb944338 thread (updated to
v 5.7 of script files). MS Update did not show patch as being reqd after
that. Thanks to you all. Alain

Windows version? IE version?

Windows version?  IE version?  Are you getting the 0x8007F0F4 error when
attempting to install KB944338?  Are you attempting to install KB944338
manually or via Automatic Updates (WinXP)/Windows Update (Vista)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Please keep us posted on what PSS might have to say, Shawn.

Please keep us posted on what PSS might have to say, Shawn.
--
~PA Bear

ode
u=ADpdate\update.exe (version 6.2.29.0)

If you go to the Download and download JSCRIPT V5.

If you go to the Microsoft Download and download JSCRIPT V5.7 from release
date 8/24/2007,,,  and install it then has JScript 5.7 and VBScript 5.7,,,
and then run windowsupdate,,,  problem goes away,,,,,  so,,,  hope this
helps,,,  thank you,,,   Cj....

If you go to the Download and download JSCRIPT V5.

If you go to the Microsoft Download and download JSCRIPT V5.7 from release
date 8/24/2007,,,  and install it then has JScript 5.7 and VBScript 5.7,,,
and then run windowsupdate,,,  problem goes away,,,,,  so,,,  hope this
helps,,,  thank you,,,   Cj....

JScript version is 5.7.0.16535 after the install,,  and
VBscript version is also 5.7.0.16535 after the install,,,,   I think the
problem is fixed

thank you,,,,,   Cj.....+

If you go to the Download and download JSCRIPT V5.

If you go to the Microsoft Download and download JSCRIPT V5.7 from release
date 8/24/2007,,,  and install it then has JScript 5.7 and VBScript 5.7,,,
and then run windowsupdate,,,  problem goes away,,,,,  so,,,  hope this
helps,,,  thank you,,,   Cj....

JScript version is 5.7.0.16535 after the install,,  and
VBscript version is also 5.7.0.16535 after the install,,,,   I think the
problem is fixed

thank you,,,,,   Cj.....+

error 0x8007F0F4 when installing update KB944338

From the bulletin MS08-022:

version 5.7 and JScript.dll version 5.7, are not affected by this
vulnerability."

The machine I tested with has  ver 5.6 of both installed, but I would not
know from what installation. There seems to be a conflict in the detection of
this update.

error 0x8007F0F4 when installing update KB944338

to : shawnr,,,  and others,,,,  if resolving this issue is important,,,,
and then MS update has problems,,,,  because the prior versions of JScript
and VBScript are not what is expected,,,  then downloading and installing
JScript version 5.7 will resolve the MSupdate issuses,,,

I know,,,,  that MSupdate is now happy,,,,  (no problems, with MS update),,

so,,,,   system is working,,,,   error condition gone,,,

thank you,,,,   Cj.....+

I am running Windows XP with all the latest updates.

I am running Windows XP with all the latest updates.

The reply from Cj,,,,,+ seems to fit the bill.  I am going to follow those
steps tonight when I get home.

Thanks.

Thanks Cj.....

Thanks Cj.....+ I did as you suggested and now this update does not appear
when checking updates

The point is that you should already have Vbscript.dll and Jscript.dll v5.

The point is that you should already have Vbscript.dll and Jscript.dll v5.7
if IE7 is installed.  We're trying to figure out why you all still have/had
v5.6.
--
~PA Bear

error 0x8007F0F4 when installing update KB944338

to : PA Bear [MS MVP]  and others,,,,   back when IE7 was released for
distribution, the JScript and VBScript were included,,,

is it possible that when people downloaded and installed other software,,
eg: VisualBasic that the mods were overlaid,,????,,,   I have been using IE7
and installing all update as released,,,,   and until yesterday (04-08-2008)
had not noticed JScript or VBScript issues,,,,  however,,,  after downloading
the JScript v 5.7 release date(08/24/2007) the underlying issues go away,
with MSupdate,,,

so,,  give some thought, to the workaround,,,,

again,,,,   Thank you,,,,  Cj,,,,,+

Hopefully, Eric [MSFT] will be able to make sense of this from the

Hopefully, Eric [MSFT] will be able to make sense of this from the
windowsupdate.log that you and others sent him.
--
~PA Bear

I have WinXP SP2 w/ IE7. Vbscript.dll is v 5.6.0.8825 and jscript.dll is v 5.

I have WinXP SP2 w/ IE7.  Vbscript.dll is v 5.6.0.8825 and jscript.dll is v
5.6.0.8831 (in C:\WINDOWS\SYSTEM32).

Now what?!

Dave Kelly

Thanks Cj.....+!

Thanks Cj.....+!

Downloading JScript v5.7 from the Windows Downloads site worked here too.

Now, why couldn't that have been the update provided through the Windows
Update site?  (just a rhetorical question)

Dave Kelly

Windows Update - KB944338

I'm unable to download and install KB944338.  I go to Windows Update and when viewing my history it shows this update failed.



I get this when research the update site, but am unable to find anything about it -- error 0x8007F0F4 when installing update KB944338.



How does one get this update accomplished?



Thanks

Windows version? IE version?

Windows version?  IE version?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

this update is failing for me too. I've IE 7.0.5730.11 andvbscript 5.6.0.8825.

this update is failing for me too. I've IE 7.0.5730.11 and
vbscript 5.6.0.8825.
So it seems that the ie7 update didn't always update vbscript, or something
else overwrote that with vbscript 5.6 thereafter (visualStudio? )

What's the mircosoft recommend solution for this issue?

error 0x8007F0F4 when installing update KB944338

I am having the same problem.

Windows Update - KB944338

They're still investigating, but at the moment it seems that installing Windows
Script 5.7 (which you can get at the download center) is the recommendation.

Harry.

error 0x8007F0F4 when installing update KB944338

Try the same recommended fixes.

1. Download/install Windows Script 5.7 for WinXP SP2 (only!

1. Download/install Windows Script 5.7 for WinXP SP2 (only!):
http://www.microsoft.com/downloads/details.aspx?familyid=47809025-d896-482e-a0d6-524e7e844d81

2. Then make sure the machine is otherwise fully patched at WIndows Update.
--
~PA Bear

Updating to VBscript 5.

Updating to VBscript 5.7 "solved" for me, in the sense that now the patch is
not shown as a required anymore.

However this brings up the following question:
If this fix doesn't work for people with vbscript 5.6 and is not necessary
for people with vbscript 5.7, what's its reason to exist, if any at all ????

PA Bear, I'm having the same problems with IE 7.0.5730.13, and vbscript.

PA Bear, I'm having the same problems with IE 7.0.5730.13, and
vbscript.dll/Jscript.dll 5.6.0.8820. All other updates have been applied. I
will try the suggested fix after I send the appropriate file to Eric as you
asked.

--
United States Army
ROTC, Fighting Flyers Battalion

error 0x8007F0F4 when installing update KB944338

The patch is intended for systems with neither Internet Explorer 7 nor Windows
Script 5.7 installed.  If neither of these are present, the patch works.

(The problem occurs when IE7 is present but the Windows Script 5.7 components it
includes are not; this situation shouldn't happen, and seems to have been
unanticipated.)

Harry.

Wi have the same Problem with over 100 computers in our company.

Wi have the same Problem with over 100 computers in our company.
Installing Script 5.7 is no solution.. it's only a workaround for a single
computer.

MS must fix this Patch!

Thx

While I agree that it would be best for MS to fix its fix, and that installing

While I agree that it would be best for MS to fix its fix, and that
installing Windows Script 5.7 is a workaround, deploying Windows Script can
be done through automated deployment tools. An example for SMS 2003, without
sms_def.mof extended to allow IE version detection through registry key:

1. Make sure that Software Inventory is set to gather exe details in at
least C:\Program Files\Internet Explorer.

2. Make sure that Software Inventory is set to gather dll details in at
least C:\Windows\System32.

3. Set up a query-based collection to detect for iexplore.exe (at C:\Program
Files\Internet Explorer) >= version 7, with jscript.dll or vbscript.dll (at
C:\Windows\System32) with version < 5.6.0.8355. Here's the Query Language
code: select distinct SMS_R_System.Name from  SMS_R_System inner join
SMS_G_System_SoftwareFile on SMS_G_System_SoftwareFile.ResourceID =
SMS_R_System.ResourceId where (SMS_G_System_SoftwareFile.FileName =
SMS_G_System_SoftwareFile.FileVersion < "5.6.0.8835" and
SMS_G_System_SoftwareFile.FilePath = "C:\\WINDOWS\\system32\\" and
SMS_R_System.Name in (select SMS_R_System.Name from  SMS_R_System inner join
SMS_G_System_SoftwareFile on SMS_G_System_SoftwareFile.ResourceID =
SMS_R_System.ResourceId where SMS_G_System_SoftwareFile.FileName =
SMS_G_System_SoftwareFile.FilePath = "C:\\Program Files\\Internet Explorer\\")

That will show which computers fall into the IE7 vs KB944338 hole. You may
want to use a separate collection for each affected OS. Then use Software
Distribution to apply Windows Script 5.7 to all the affected computers by OS.

One of our techs also has a theory that some 3rd party installs may actually
downgrade jscript.dll and/or vbscript.dll from 5.7 to 5.6 after an IE7
install. I haven't yet been able to prove nor disprove this theory. If it's
true, then I especially would like for MS to fix KB944338's
detection/deployment logic so I don't have to leave a Windows Script 5.7
advertisement active in our SMS to cover this hole.

Windows Update - KB944338

There isn't actually a problem with the patch; the problem (mismatched
components) was already present on your computers, the patch just revealed it.

The cause of the problem is currently unknown, but theories include third-party
anti-malware software preventing system components from being updated during the
IE7 install and third-party installers downgrading the components afterwards.
(I favour the latter theory but more experienced experts seem to prefer the
former, so YMMV.)

Hopefully Microsoft will release an automated fix at some point, either via this
patch or an IE7 patch.  But as it is likely to take some time, you may prefer to
deploy Script 5.7 either via a solution like SMS (as Raillon describes) or with
a startup script, or (failing all else) by brute force.  How do you deploy
third-party software updates?

Harry.

Windows Update - KB944338

I have found the source of my problems. I have installed Windows Script 5.6
manually on these machine due to Problems with the installation of another
software. I know since thursday last week that an newer version of Windows
Script (5.7) exist.
Was it my error? Was it the error from Windows Script 5.6 to install over an
newer Version? Is it the error in Patch KB944338?

I think it's not my error!

Windows Update - KB944338

Thank you, graft - I didn't even think about testing the installation of
Windows Script 5.6 over jscript.dll/vbscript.dll 5.7. It turns out this DOES
successfully downgrade these dlls to 5.6 - in fact, this even happens if
Windows Script 5.7 was previously directly installed.


graft's information and my confirmation show that jscript.dll/vbscript.dll
can indeed be downgraded from 5.7 to 5.6, so your theory is shown to be
possible, Harry. However, I do agree with graft that MS is at fault here - by
not allowing the exe to apply when IE7 and jscript.dll/vbscript.dll 5.6 are
present, and not even giving a correctly-informative error message, it leaves
the end-user in confusion as to what to do. If MS protected
jscript.dll/vbscript.dll from downgrading (at least from 5.7 when IE7 is
present), this situation could have been avoided. However, the downgrading is
not prevented, so MS should have included this possible situation in
KB944338's exe's logic. If the error message from KB944338's exe indicated
that with IE7, Windows Script should also be 5.7, and is not, then the
end-user would know what to do.

As it is, with this oversight I must leave automated detection of IE and
Windows Script version (with upgrade of Windows Script when needed) constant
in my environment, lest Windows Script be downgraded by other installs,
leaving a security hole in which KB944338 cannot be applied.

Windows Update - KB944338

Yes, this is certainly a bug in the Windows Script 5.6 installer.


Sure, but this situation was not anticipated.


Hopefully there will eventually be a better resolution.  However, assuming the
downgrade does not happen frequently, you could use the failure of KB944338 as a
warning sign to identify those machines that need assistance.

Harry.

Harry, thank you for your continued conversation on this.

Harry, thank you for your continued conversation on this. A few more thoughts:


I'm not sure it's just the Windows Script 5.6 installer - it appears that
jscript.dll/vbscript.dll 5.7 can be overwritten with older versions from any
installer. I'm not absolutely sure this is a bug - it may be by design.


Agreed - however, since we've discovered the situation, I do hope it will be
corrected. I also expect that this situation will be anticipated in future
updates where its relevant.


I do have automated notification from my WSUS, however, I am not comfortable
with relying solely on manual response - we can get overwhelmed with other
items and not be able to quickly resolve each case. Though we always check on
machines that report WSUS failures (unless we're overwhelmed), with the
automated detection/application (and re-application if needed) of Windows
Script 5.7, I am better covered, especially since - in this case - a
compliant machine can suddenly become non-compliant due to an unrelated
install.

i am having the same problem i re-installed windows service pack 2 but that

i am having the same problem i re-installed windows service pack 2 but that
didnt fix the problem my next option is going to be to contact my computer's
manufacturer perhaps that will be helpful to you -when i ran a diagnostic
test on this problem that is what i was told to do

You say it's impossible, but I too am running XP SP2 with IE version 7.0.5730.

You say it's impossible, but I too am running XP SP2 with IE version
7.0.5730.11, jscript.dll version 5.6.0.8831, and vbscript.dll version
5.6.0.8825.

From what I've read, I have no doubt that installing the package you
describe will fix the problem. However, I would really like an explanation
detailing how this happened. This is either something malicious or we all
installed something reverted the DLL's to 5.6 instead of leaving the newer
versions in place.

error 0x8007F0F4 when installing update KB944338

No, I said it shouldn't be possible - not quite the same thing!  It's easy
enough to reproduce.


One known way for this to happen is to install IE7 and then Windows Script 5.6.

I suspect third-party software installers incorporating Windows Script 5.6.  It
could also be the result of security products preventing the files from being
updated when IE7 is installed.

Harry.

The most likely cause of this behavior (i.e.

The most likely cause of this behavior (i.e., installing IE7 without Windows
Script 5.7 also being installed) is due to not having disabled all real-time
protections prior to installing IE7.

Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
STOP
http://www.ie-vista.com/known_issues.html#pre-install

IEBlog : IE7 Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

IMHO this is yet another reason why IE7 should *never* have been offered by
Windows Update except as an Optional (i.e., user must opt-in) update.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Hope I have been of some help.

Hope I have been of some help.


--
kahanov
------------------------------------------------------------------------
kahanov's Profile: http://forums.techarena.in/member.php?userid=47735
View this thread: http://forums.techarena.in/showthread.php?t=946985

http://forums.techarena.in

Oh Great!!!

Oh Great!!!  I should have read all of this PRIOR to downloading 7.0  I can't
work from home with 7.0 and want 6.0 back but all I've read is I can't get
6.0 back, either.  Screwed again!!!  Dang!

error 0x8007F0F4 when installing update KB944338

Required reading IMHO before installing IE7:

Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
STOP!
http://www.ie-vista.com/known_issues.html#pre-install
(ignore any references to Vista)

And I strongly recommend using
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
installation source, not Automatic/Windows Update.

Alternately, use this Direct Download link:
http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30-081805b2f90b

Tip: Save the installer to your desktop, do not Run it.

Make *certain* that you check in at Windows Update immediately after
installing IE7 and install any critical updates offered.  If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.

IEBlog : IE7 Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

What's New in Internet Explorer 7
http://msdn2.microsoft.com/en-us/library/ms649487.aspx

Release Notes
http://msdn2.microsoft.com/en-us/ie/Aa740486.aspx

IEBlog: IE and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx
--
IE-specific newsgroup:

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002