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View All Microsoft Windows Server General Posts  Ask A New Question 

Printer showing Offline on Printer Server - Ki

Thursday, May 15, 2008 1:26 PM

Right now I have a printer (most are HP Printer's) or 2 that is showing
Offline on the Print Server.  It is not checked offline on the Printer
Property's and when it is checked to offline on the printer on the Server it
says Offline -Offline.

I can ping the printer. I can web to the printer. I know it is online. Yet
when I print to it the job just hold in the queue doing nothing.

Here is there really wierd part. The printer added to a workstation with
driver's it works and prints to the network IP address.
reply
 

It almost sounds like the print server can't communicate with the printers - JohnB

Thursday, May 15, 2008 1:36 PM

It almost sounds like the print server cannot communicate with the printers
that are showing offline.  Are they on the same or different subnet?

Can you ping the printer from the print server?
reply

You need this hotfix. - Thee Chicago Wolf

Thursday, May 15, 2008 2:27 PM

You need this hotfix. We had the same issue and after applying the fix
and necessary registry entry, it works great.

http://support.microsoft.com/kb/946198

- Thee Chicago Wolf
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