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How do I get Outlook to stop sending e-mail copies to Telus?

maralill posted on Tuesday, February 09, 2010 5:31 PM

I used to have Shaw email, gmail, and telus e-mail.
When I cancelled my Telus E-MAIL, I expected that Outlook would stop
forwarding all my e-mails to  Telus.
My contacts keep receiving messages regarding e-mails that supposedly did
not get sent.
How can I stop the e-mails from being forwarded to my non-existent telus
e-mail account.
I checked in my OUTLOOK and could not find any reference to a telus e-mail
account. So I could not make any changes in my Outlook program.
Do you know where I should be requesting inormation about this problem?
Mary Brizan  (mbrizan@shaw.ca)  computer name = maralill
reply


maralill wrote:Well, just HOW does Outlook forward any message?

VanguardLH replied to maralill on Tuesday, February 09, 2010 6:07 PM

Well, just HOW does Outlook forward any message?  Either YOU do it or a RULE
does it.  Check your rules.

How do you know that Outlook is forwarding anything?  Do you see copies of
the forwarded e-mails show up in your Sent Items folder?  If not, Outlook
is not involved in the forwarding.  You probably have a server-side config
option enabled to do the forwarding.  You'll need to use the webmail
interface to your e-mail accounts to see which ones are forwarding (push)
their e-mails.  it is also possible you have an account configured to poll
other accounts (to pull from them).  If you had your Telus e-mail account
configured to poll other accounts and retrieve e-mails from there, it is
probably still doing it.  When you cancel e-mail service, often the SMTP
access is immediately terminated (so you cannot send e-mails through that
service anymore) but POP/IMAP service might linger for another month.

Only you know how you previously setup forwarding (or polling) by your
e-mail accounts or how you set it up in Outlook.
reply

Outlook only forwards mail if you tell it to.

Kathleen Orland replied to maralill on Wednesday, February 10, 2010 9:09 AM

Outlook only forwards mail if you tell it to. Please check your rules to see
what you have set up. Tools > Rules Wizard.
reply

You have a rule somewhere - either in outlook or on the telus server - thatis

Diane Poremsky [MVP] replied to maralill on Wednesday, February 10, 2010 8:55 PM

You have a rule somewhere - either in outlook or on the telus server - that
is doing the forwarding.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

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How many email accounts are in your main Outlook profile?
http://forums.slipstick.com/showthread.php?t=36602
reply

 

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